A division of Genesiscare USA

Thank you for choosing Dr. Daniel N. Ead!
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The information below is designed to give our patients a clear understanding of what
policies and methods we use in our office. Should you have any questions regarding these,
please do not hesitate to contact the office manager to address any questions or concerns.
It is our goal to provide you with the very best medical treatment possible and
accommodate you as much as possible.

APPOINTMENTS

You can call the office to make an appointment Monday-Friday at 8:00 am to 4:00 pm.

Same day appointments will be made available for urgent situations. Please understand
that we will be fitting you in between patients with scheduled appointments, so there may be
a longer waiting period.

Appointment Reminders: Our office confirms appointments the day prior. If you are
unable to keep your appointment or need to change it, please give us as much notice as
possible.

Patients are seen in the order of their appointment. Even if you show up 30 minutes
early for your appointment, we still have to see the patients by the order that they were scheduled,

not by when they arrived.

LATE POLICY
We understand that situations occur which may delay you from arriving on time for your
appointment. If you are going to more than 10 minutes late we request that you call the
office to let us know. In cases where you are going to be more than 20 minutes late, we will
do our best to accommodate you, however, due to Dr. Ead’s surgery schedule, we may have to

reschedule your appointment.

LAB RESULTS
We will call you with your lab results within 7-10 days. If you do not hear from us by that time, please contact us and inquire about your results.

BIOPSY
Results will NOT be given over the phone. You must come in and discuss these results with Dr. Ead.

RADIOLOGY RESULTS
When you have a radiological study, be sure to ask for a copy of the CD at the time of your
test. Then make a follow-up appointment with Dr. Ead’s office to discuss the result. We do
not like to discuss these results over the phone.
 
MEDICATION REFILLS
If you require a refill on a medication, please have your pharmacy fax us a request to 954-472-4044.

Any calls for prescription refills will be addressed within two business days at the very latest.

MEDICAL RECORDS
Please complete the records release form and give to the doctor you wish for us to have
records from. You can do multiple of
these for multiple physicians. Please provide us with a copy of these signed forms. Medical
records can take up to two weeks to process. There may be a charge for medical records
depending on the quantity.

FINANCIAL POLICY
All copays, deductibles and balances are due at the time of service.

REFERRAL POLICY
If your insurance requires referrals to be seen by a specialist, it is the patient responsibility
to obtain that referral. If you do not have your referral at the time of your appointment, we
will have to reschedule your appointment.

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Again, thank you choosing for Ead Urology! We are honored to be of service to you!